Thought Leadership
By using intelligent automation that combines Robotic Process Automation (RPA), Machine Learning (ML) and Artificial Intelligence (AI), companies can eliminate manual, repetitive tasks and optimize their end-to-end processes.
Recording tasks and processes makes it possible to quantify costs, time and effort for various manual processes. These findings help to identify automation potential and detect redundancies, which supports continuous improvements.
What are process and task capture?
This is where process and task capture tools come into play.
They offer real-time insights into business processes without having to rely on manual documentation.
Companies can identify bottlenecks and superfluous processes that slow down workflows.
By improving workflows and reducing errors, they can increase their productivity.
But what do we actually mean by task and process capture?
Task Capture is a part of Task Mining that automatically captures detailed task information and provides data-based insights.
It analyzes employee user interactions to determine every action required to complete a task – including mouse clicks and switching between windows or applications.
It also helps to identify difficulties within tasks and automation opportunities within an organization.
It provides the information needed to increase efficiency.
Even when using legacy systems or applications such as Microsoft Word or Excel, Task Capture ensures that every single step is captured.
The data collected by the task capture tool is then processed and organized to make it usable for machine learning (ML).
ML identifies patterns, trends or anomalies in user behavior.
These valuable insights can be used to determine the best way to optimize – increasing efficiency and simplifying employee workflow.
This is done by automating repetitive tasks and redesigning user interfaces.
Process Capture, on the other hand, shows the end-to-end logs of an actual process.
This can either be done manually or accelerated through the use of process mining software.
Process mining uses event or system logs to analyze business processes.
Based on this information, process models can then be created that show how processes are carried out and determine how the process works.
Why companies should rely on task and process capture
The more comprehensively the processes in a company are recorded, the better informed the employees are about how they should ideally function. This makes it easier for decision-makers to identify opportunities for process improvement. In addition, new team members benefit from clear step-by-step instructions on how to perform specific functions.
Programs such as SS&C Blue Prism Capture are specifically designed to help process owners accurately capture and optimize their processes and automatically provide their developers with a detailed automation prototype.
The advantages at a glance:
- Time and labor saving: Every step of a task is automatically captured, while passwords are hidden to ensure security and compliance. It is also suitable for non-technical users.
- Ensuring accuracy: The automatically generated documentation provides detailed descriptions of each step in the process – so companies can ensure that no important findings are overlooked.
- Optimize first, then automate: Process capture software makes it easy to customize the process by adding steps, branches and branching conditions. Complex processes can also be divided into zones to optimize the flow. In addition, processes that have already been captured can be reused and linked together to automate end-to-end processes instead of individual tasks.
- Optimization of automation processes: Companies can export their optimized process as a starting template for future developments. This lays the foundation for further increases in efficiency through intelligent automation. With software such as SS&C Blue Prism Automation Lifecycle Management (ALM), scalable operating models can be implemented that support enterprise-ready automation through wireframes and reusable templates.
(lb/blueprism)
