Thought Leadership
Everyday AI and digital employee experience are still two years away from widespread adoption, according to Gartner.
Everyday AI and the Digital Employee Experience (DEX) are expected to reach the mainstream in less than two years, according to the Hype Cycle for Digital Workplace Applications, 2024, by Gartner, Inc. is expected to reach the mainstream in less than two years.
“Everyday AI promises to eliminate digital friction by helping employees write, research, collaborate and ideate,” says Matt Cain, Distinguished VP Analyst at Gartner. “It is a central component of DEX, a focused effort to eliminate digital friction and improve employee digital dexterity, which in turn is one of the key factors that will drive business prosperity through 2030.”
2024 is a pivotal year for digital workplace application leaders as the focus on hybrid and remote work wanes and the need for a strategic focus on everyday AI increases. Everyday AI is placed at the peak of inflated expectations in the Gartner Hype Cycle for Digital Workplace Applications, 2024.
Everyday AI is crucial for increasing employee productivity
“Everyday AI technology aims to help employees do their jobs faster, more comprehensively and more securely,” says Adam Preset, VP Analyst at Gartner. “It supports a new way of working, where intelligent software acts more as a collaborator than a tool. The digital workplace is now entering the era of everyday AI.”
As technology providers look for ways to improve employee productivity that go beyond traditional application and feature enhancements, they can look to everyday AI for guidance. This technology not only offers productivity benefits, but also new marketable offerings, such as tools that help employees find and synthesize relevant information, answer questions more comprehensively and create work artifacts more easily.
“Everyday AI will become more sophisticated, evolving from services that can sort and summarize chats and emails, for example, to services that can write a report with minimal guidance,” Preset said. “In many ways, everyday AI is the future of employee productivity.”
DEX strategy is becoming increasingly important for companies
Nearly all employees are becoming digital employees as they spend more time with technology than ever before. That’s why companies must have a strategy to measure and improve DEX to attract and retain talent, improve employee engagement, maximize volunteerism and retention intentions
Other trends related to AI and digital business transformation will be presented at the Gartner IT Symposium/Xpo, the world’s premier conference for CIOs and other IT leaders. Gartner analysts and attendees will explore the technologies, insights and trends shaping the future of IT and business, including AI, business transformation, cybersecurity, customer experience, data analytics, executive leadership and more. Follow news and updates from the conferences on X at #GartnerSYM and in the Gartner Newsroom.
(sp/Gartner)
