Enterprise resource planning (ERP) is the needs-based planning and control of operational processes. ERP systems ensure an efficient value creation process. ERP systems are interconnected application software that communicate with each other. ERP systems are also nuanced into application modules, which in turn can be combined according to company requirements.
SAP is a business software product for managing business processes such as accounting, warehousing or production.

Customer Relationship Management (CRM) comprises solutions for customer retention, documentation and administration that analyze customer purchasing behavior. It is divided into analytical CRM, operational CRM, communicative CRM and collaborative CRM.

You can find specialist articles, solutions, current trends and applications in the EPR, SAP and CRM solutions category.